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Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Scarfworld’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Scarfworld’ or ‘us’ or ‘we’ refers to the owner of the website. Our company registration number is CK 982422023. The term ‘you’ refers to the user or viewer of our website. Official email/webmaster: admin@scarfworld.co.za. Business nature: online shopping site.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us, please refer to our Privacy Policy for details on how information is stored and used. If cookies are not enabled some pages may not work properly such as the shopping cart.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of South Africa.

Delivery Methods/Fees

We deliver nationally to all provinces in South Africa by courier or by post office counter to counter collect. A flat rate of R70 is charged for delivery to your door (street address), office, business. The fee applies to/is added to the total value of the order and not per item. You can add as many items as you wish to your basket and pay just one flat delivery fee. Select 'shipping' fee before checkout in your cart for courier delivery. Please allow 3 to 4 working days to receive order.

Please Note: Delivery applies to door-to-door to major cities and areas as covered by our regular courier service. However should an area fall outside the normal area of service we will deliver the order though ordinary mail to your local post office counter for collection. If the area in which you reside is outside our coverage area we will inform you by email. Your parcel will be tracked online and a notification emal sent when the package has arrived at your local post office and is ready for collection.

Post Office counter to counter delivery costs R70. Unfortunately our system doesn't allow mutiple flat rates to be added so if you wish to use this option to have goods delivered to you, please enter a p.o. box address as your delivery address and order will be posted to your nearest post office. Payment can be made by bank deposit or eft. A tracking number will be emailed to you when goods have been despatched. Please allow 4 to 6 working days to receive order.

Product Availability

While every effort is made to ensure that products on the website are in stock at the time they are posted and the prompt removal of products out of stock, if however we are unable to fill your order due to an item being sold out you will be notified by email and will be entitled to a full refund including delivery fees or you may choose a credit in the purchase amount to buy any other product in stock. This applies to a completed transaction only: where an item has already been paid for, not where the system clearly states a product is out of stock on the product page and does not allow you to buy it, has not yet been removed by us. Feel free to check with us whether and when a particular product may be available again.

Cancellation of Orders

If an order is cancelled in whole or in part before it has been despatched you will be entitled to a full refund including delivery fees with no penalty/administration fees. Please contact customer services timeously should you wish to cancel an order. If the goods have already been sent off the order may not be cancelled.

Incorrect Products

Please check the product details in your basket before buying a product, and on the invoice after check out to ensure that you are buying the correct item and the colour you want. On the product pages ensure that you choose the correct colour of scarf from the 'product options, colours' drop down menu. A product number appears next to each product if you would like to search/find review the product/colours again or browse the product category menu's. We will deliver the product as per the sale, product details, colour on the invoice. Please ensure that your delivery address is correct to ensure prompt receipt of goods.

Should you wish to alter/change an order and if the product/s have not yet been despatched we will be happy to help.

Colours: Please note: Not all colours in a particular product may be available at the time of order. First preference will be given to your required colour. However should the chosen colour be out of stock, an alternative colour may be substituted to fill the order. (would be the same exact product ordered but in a different colour/s in stock at the time)

Returns Policy:

General Sales

We hope that you are satisfied with your purchase but should you wish to return a product/s you can do so within 7 days from delivery/receipt of goods, for any reason and without penalty, but are liable for the costs of returning the goods. Please do not wear the product or use in any way items that you want to return. Goods should be in the same condition as received. You will be entitled to a full refund or you may opt for a credit to purchase any other product of the same value. Please notify customer services should you wish to return an item/s for an approval number and to arrange the return. No products will be refunded or credits issued for goods returned that have not been approved. Please take care when packaging goods for return to ensure that they do not get damaged in any way as you will be liable for it. Alternatively we can collect goods from you at a fee. Returns/Refunds/Cancellation policy is valid on store orders/purchases only and does not apply to bulk orders/wholesale purchases.

Damaged Goods

Please inspect goods when you have received them and notify customer services as soon as possible should you discover any damage to product/s. If a product is found to be damaged after inspection by us you will be entitled to a full refund, replacement, or may choose a credit to buy any other product of the same value.

Exceptions: a product will not be considered defective through normal wear and tear use, and will not be replaced or refunded.

Refunds

Refunds will be paid directly into your banking account within 10 days or sooner from the date of approval. Purchase credits may be used immediately after approval. Replacement items will be delivered in 5 to 7 working days from date of approval.

Bulk/Wholesale Orders

The term bulk refers to m.o.q quantities of 20 pieces or more. Goods will be supplied as per the order placed/agreed with the buyer. No refunds will be made on bulk purchases/orders where goods have been supplied/purchased as agreed. No Returns/cancellation of orders will be accepted.

Fraud

We reserve the right to refuse any order/transactions where fraud is suspected. We will co-operate with any and all law enforcement agencies in this regard.

International Trade

We provide worldwide shipping by airmail at a flat rate fee of R220. The fee applies to parcel weight not exceeding 500g. For orders of a larger weight please contact customer services for a shipping quote. Delivery time is 14 to 21 working days. To use this method select option: "Worldwide" from the shipping drop down menu at checkout.

Copyright notice

This website and its content is the copyright of © Scarfworld (2011). All rights reserved.

Any redistribution or reproduction of part or all of the contents, images, products in any form is prohibited other than the following:

    you may print or download to a local hard disk extracts for your personal and non-commercial use only

    you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Change of Terms

We will notify customers of any changes/updates to these terms by email and/or give notification of any changes made, on this page.

For help/queries on our terms of use email admin@scarfworld.co.za

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