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Shopping Guide

User Guide/Help Topics


Scarfworld Shopping


Shopping online is easy and secure with just four steps:

1. Create an Account

Register as a shopper by creating a profile using the 'Register' link on the homepage (top right corner) if you would like to browse site, add products to your basket. Enter details such as your name, contact number and delivery address. Your address can be a work, home or business street address. A p.o. box address can be used if you would like to receive/collect your order at your local post office counter.

After sign up you will automaticly be logged into your user account, your name displayed at the top right corner of page, click name if you wish to view or edit your profile details. Your account page and personal details are encrypted by ssl technology and cant be viewed by anyone else, ensure a gold padlock symbol appears at the top of page, indicates that the page is safe and secure.

2. Begin Shopping

After you have logged into your account you can then browse site and look for scarves to buy from the products/images listed on the homepage or shop by category to find a scarf by selecting from the links on the blue category bar. There is also a 'search' bar to find items using keywords. You can also browse 'popular products.

Selecting a product/image from the home page will take you to the product page where you can view more information about the item such as a description, available colours, pricing and an enlarged photo. If you shopping by category, selecting a category will list all related products in that category to choose from. Select the 'more' link on each item to view product information or the 'buy' button to purchase a scarf.

Products may be available in various colours, you can select the colour you want from the drop down product options menu.

3. Your Basket

Your shopping basket/cart is located on the left of homepage. To add items to your basket click the 'add to basket' blue button found on each product page or the 'buy' button. The product/s you selected will then automaticly be added to your basket with details such as the name of the item added, quantity and price. You can add as many items as you like to your basket from any category.

Click the 'view basket' yellow button to see all items in your basket, you can remove/delete an item from the basket by clicking the x icon found next to each product in your basket, or click the 'empty basket' link top of page to delete all items. Modify the quantity of each item by increasing or decreasing the number in the 'quantity' block. Click the `update basket' yellow button to refresh and reflect any changes made to your basket.

4. Payment Page

To buy the items in your basket go to 'view basket.' When you happy with the items in your cart click the 'continue' green button located at the bottom right corner to begin the checkout process. This will take you to the the confirm delivery address screen, please check that your address details are correct to ensure prompt delivery or use the 'edit invoice address' yellow button to update your details. Items in your basket will be listed here, a shipping/delivery fee of R70 will automaticly be added in the bottom right corner, where you will see a total of your purchase/purchases with the flat rate delivery fee included.

Click the green 'continue' button, here you can select a payment method: Bank Deposit/EFT or Payfast. Selecting bank deposit will take you to an invoice page with our banking details. If you selected bank deposit your purchase is now completed. The invoice can be printed and we will also send you a copy by email.

Please use the order number on your invoice as a reference on the bank deposit slip or Eft when making payment. When payment is received your order will then be processed. Please note orders not paid for in five working days will be cancelled.

If you selected Payfast as your payment method you will be redirected to the payfast site where you can complete your purchase. If you a first time buyer you will be prompted to create a free account easily. View your pre-populated details then select a payment method: EFT (electronic funds transfer), Ukash, Credit Card, Payfast vouchers. Follow the onscreen prompts to complete the checkout.

Delivery Methods

We deliver nationally to your door by courier service to all major city centres in South Africa including Johannesburg, Pretoria, Sandton, Vaal, Nelspruit, Durban, Pietermaritzburg, Cape Town, Rustenburg, Bloemfontein and more. Please allow for three to four working days to receive your order from the date of purchase. Please note that the option 2 delivery method will be used for cities or towns not covered by the regular courier service. We will inform you by email if the delivery method to be used is option 2.

Option 2: post office counter to counter delivery collect. Parcel will be sent to a post office nearest to you. Please allow 4 to 6 working days to receive/collect order. A parcel tracking number will be emailed to you when goods are despatched. Your order will be tracked online and notified by email when package is at your local post office and can be collected.

Delivery Fee

A flat rate of R70 is charged on all orders delivered to your door, office by courier. Fee is added to the total amount purchased and not per item or quantity. You may add as many items as you want to your shopping basket with the total delivery fee amounting to just R70 on the total order. Select shipping: R70 from the drop down menu on the payment page. The page will automaticly refresh and the delivery amount added to your total order.

Option 2: Counter to counter collect R70 flat rate. Order will be delivered to the post office nearest in your town/city. Enter a P.O Box address should you prefer this delivery method. 

International Shipping

 We offer worldwide shipping by airmail at a flat rate fee of R220. The fee applies to parcel weight not exceeding 500g or a maximum of 5 products. For orders of a larger weight and quantity please contact customer services for a shipping quote. Delivery time is 10 to 12 working days. To use this method select option: "Worldwide" from the shipping drop down menu at checkout. Countries covered include Namibia, Botswana, Zimbabwe, Zambia, the United Kingdom, Europe, USA, Australia.

Managing your Orders

You can view a complete history of your purchases and track the progress of ordered items in your personal account/profile. Go to 'Order History' to view a summary of your purchases. Click on the 'order number' for details on a particular product bought.

The summary shows the 'status' of your order: 'pending' will show as a default status immediately after you have placed an order/purchased a product, 'processing' status means your payment has been received and the order is being filled, you will receive an invoice by email, 'completed' status means your goods have been despatched and you should receive them shortly depending to the delivery method selected. You can review the status of your orders by logging into your account from time time.

You will also receive automatic email alerts with your status updates so you can track by email without having to log into your account.

Managing your Account

You can edit your details at any time in 'personal info' in profile. Edit and click the 'update account' button.

Payment Methods

 

                          

Payfast

We have partnered with payfast, a leading south african payment processing service. Payment can be made by Electronic Funds Transfer (Eft), Credit Card or Ukash, safely and securely.

For internet banking, Eft the following banks are supported: FNB, ABSA, Nedbank, Standard Bank.

Ukash is a vouched based payment system allowing anyone to buy online even if you don't have a bank account. Vouchers can be purchased at major South African retail outlets, supermarkets. To buy using a ukash voucher enter the 19 digit number and value of the voucher on payfast. Please note: the voucher value/amount must be entered not the amount you paying, for example if the order in your basket is R100 and the voucher is R120 enter the voucher value/amount of R120 an you will be given a change voucher through the system.

Bank Deposit

Selecting this option will take you to a page with our banking details. Please add your order number as a reference on the deposit slip so that we can confirm your payment and process your order. Or please email proof of payment (POP). You will receive an email when payment is received, and status updates on the progress of your order.

If you require help with navigating site/technical support please contact support@scarfworld.co.za

 

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