Shopping Guide

User Online Shopping Guide

  1. How to create a customer account?

On the Homepage click theLogin/Registerlink located top right of page. On the registration form enter your customer details and register. An account has now been created and can be used immediately. Whenlogged in shopping pages can be browsed andproducts ordered online/added to basket. Delivery address/billing addresscan also be added in your shopping basket/at checkout or updated in your customer account

  1. Can I change my details/edit customer account?

Yes. After registration or login, username/registered customer nameappears top right of screen. Clickname to update account details, edit delivery address etc.

  1. Where is my shopping basket located?

Basket is located at the top right corner of page with a'Shopping Cart Icon'. To buy a productaddthe item to basket. Click cart icon to view the products added to your basket/pricing/shipping fees/quantities and to add/edit/update basket.

  1. How to add a product to basket/purchase items?

Shop online bycategory/browseproduct pages or select fromlatest products on the homepage. Click the selectedproduct title name link/s to open the product page where product descriptions, stock availability, pricing can be viewed.

On the chosenproduct page: 1) Select requiredColour/s from the drop down colour options menu located right of page.

2) Additem Quantity/s required by placing browser cursor in theQty block andadding/entering/editing requirednumber quantity. When colour/s have been selected and the required quantity typed in/added then,

3) Click theAdd to Basketblue barlink located to the right on each product page. Addedproduct/s will then appear in yourshopping basket. Continue shopping or clickView basket/Secure Checkoutgreen button to see the product/s added. In your shopping basket, scroll down selectcourier shippingdrop down menu options, then proceed to checkout topurchase the items in your basket by selecting your preferredpayment method byEFT orCard Payments

* Each colour/or pattern type and the required Qtyneeded in that colour/print needs to be added separately. For example if 3 pieces are needed in the colour red: Select red from the Colour options menuthan type in the number 3 in the Qty block than Add to Basket. Repeat process if a different colour/qty is required in the same product: if 12 blue is needed: Select the colour blue than type in the number 12 in the Qty block than click add to basket. Required breakdown of colours and the required quantities per colour would than be added to your basket. On product pages where there are no colour options available, simply type inthe required number quantity in the Qty blockand click Add to basket

5. How to edit or remove products added to basket?

After products have beed added to your basket. Click the shopping cart icon located top right of page. Select View Basket blue bar. In your basket, the product items added will be listed by product name, quantity added, product price. To add/edit quantitiesadded click mouse into Qty block and using the backspace delete quantity/enter new quantity/s required in that product. Then scroll down page and click the Update Basket bar. New edited quantities will now reflect/refresh in the basket. To delete a product added, next to the product name right of page there is Bin icon, click icon to delete the product. Then scroll down and click Update Basketto remove the product/update/refresh the changes made to your basket

6. Stock Availability?

On each product page a grey Specification tab linkcan be found at the bottom of the page. Click/open link tab to view product specificationsand stock quantity availabilityfor that particular product. Please contact us by email should you wish to enquire about additional stock quantities availability

7.Payment methods?                

From checkout there are twopayment optionsthat can be selected:

EFT Payments: For payment by direct electronictransfer or bank deposit. Selecting this option will display an invoice with ourbanking detailsfound at the bottom of the page. Please make a note of these details for payment. Should the banking details be required again please contact us by email.

Or

Payfast: Securecard paymentscan be made by credit card, debit card, visa, mastercard, instant EFT and other payment options. After selecting this option will be redirected to thePayfast website - a leading online gateway provider that processesencrypted payments online on our behalf. (All card transactions can be donesafely on Payfast. We do not process or store any card information on our servers.) After a successful transaction we will receivenotification from Payfast and begin processing the order. Successful transaction notificationwill also be sent toyour registered email.

8. Delivery Methods/Shipping?

We offer a flat ratecourier delivery feefromR80 localtoR120-R130 to major cities and towns nationally andR140-R150 to rural areas. SelectFlat Rateoption at checkout.Please Note:For towns and rural areas not covered by our regular courier, order will be sent through the post office parcel counter to counter collect and will arrive at the nearest post office parcel counter in your area. Bulk box orders may also be sent to the nearest post office parcel counter. If parcel is sent to a post office customer will be notified by email and provided with a parcel tracking number.

Shipping delivery fees are calculated by postal code. Please register/login to your customer account to View relevant shipping rates for your delivery address/town/city

Order can also be sent toPostNet branches countrywide: counter to counter collect. Please contact us by email if this delivery method is preferred with the postnet store name/location/area where parcel should be sent. Alternatively update your delivery address with the Postnet Branch details. R99 delivery fee

On sum postal codesadditional delivery optionswill be available in the basket. Scroll down the delivery fee drop down menuat checkout to view delivery methods/pricing for: courier deliveryfees to rural areas, or select PostNet collectand Post Office collectoptions. Select preferred delivery method option from the drop down menu

9.Delivery Times?

Order will be delivered in3 to 4 working daysfrom date of order/payment.

Estimated times by Major city/province:

Johannesburg/Pretoria areas (local):1 to 2 days

Durban/KwaZulu Natal: 2 to 3 days

Cape Town: 2 to 3 days

Bloemfontein, Port Elizabeth, East London, Nelspruit, Polokwane: 3 to 4 days

Other national areas: 3 to 4 days

Post Officeparcel counter to counter collect: 4 to 5 working days

PostNet: 2 to 3 working days

Please note to rural areas or towns that fall outside of major cities, transit times may be longer

10.Forgot Password?

Go to/click on theLogin/Registerpage link. Click theLogin Here link, found top of page, scroll down click on Forgotten your password? blue link which would take you to thepassword recovery page. Enter theemailaddress used when registering/creating your customer account and click thesubmit button.Reset Passwordinstructions would then be sent to yourregistered customer email

11. Gift Cards?

To purchase a gift card, click the gift cards link on homepage. Enter required value of gift card, any amount from R100 to R1000. Enter the email addressthe gift card voucher number should be sent to (can be your email address or the person the card is gifted to). Click add to basket. When payment has been made/order completed:

Your gift card voucher number will then be sent to email address. To use the gift card, shop online. Purchase any product/s site wide, add to basket. To redeem the card, at checkout enter the voucher number received by emailin the tab: Promotional code or Gift card. The voucher amountwill then be applied to the sub totalamount in your basket and redeemed. (Excludes courier delivery fees)

Gift cards are valid for 3 months. Can be used/redeemed during this time on any product/s

Help Topics

  1. Completed the registration form but an account has not been created?

Please check that thecookies on your internet browser are enabled. On Internet Explorer (I.E) browser go to Tools open Internet Options open Privacy and select/update/enable cookie settings. Enabled cookies are required to register an account and for shopping/adding products to your basket/remembering/cart processing of the added basket items. A cookie setting of Medium High would work

  1. Added a product but it does not show/update in my shopping basket?

Please refresh/reload/ the page and any added/new/edited products should then show in basket. Or from the basket click theUpdate Basketlink found at the bottom of page to refresh/reload the contents/items in basket. If reloading the page does not work: in Internet Explorer browser under Tools go to/open F12 Developer Tools open Network and click on theClear Browser Cacheand then reload/refresh the page again.

3. View Basket/Secure Checkout bar links no longer visible?

If more than 10 products are added to the basket, the secure checkout button fades down is then no longer visibile on page (due to space/basket size). Sorry for the inconvenience. To add more products to basket or to view the items in your basket/checkout button again pleasezoom the page size to 200% or 90% (better) from your internet browser View menu or changetext sizeto medium. Then click the basket/shopping cart icon top right corner of page to go back into your basket, scroll down to find/view the secure checkout green bar/is clickable and the products/items in your basket can be viewed/edited/updated again (click Update link in basket if not all the products added have loaded)

To return to normal page size go to View button on your internet browser and select 100% zoom page size or adjust preferred text size back to small, medium, larger, largest in I.E browser

4. Email Orders

Should you wish to placeorder by emailplease contact us at sales@scarfworld.co.za with the productname/product code/s and quantity/s you wish to purchase. Product codes can be found under theSpecification tab link on each product page. An invoice can be emailed and payment made by EFT

5. Order Progress/Delivery Notification Emails

After an order has been placed online, from your customer account, the order/deliverystatus updates of your order/s can be viewed by clicking link Order History/Order Number. Notifications on the status of your orderwill also be sent to your registered email. The order notificationsare as follows: Pending - order has been received but pending payment. Processing- order has been received, paid and is being processed/filled. Order Complete- order has been filled/completed and has been despatched by courier for delivery.

Enquiries: email: support@scarfworld.co.za

 

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